Privacy Policy for Rovo

1. Introduction

Welcome to Rovo, a pet care and community sharing application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

• Account Information: Display name, profile picture, biography
• Contact Information: Email address (if provided)
• User-Generated Content: Posts, comments, images, voice messages, care plans, mission progress
• Communication Data: Messages sent through our chat feature

2.2 Device and Usage Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in app
• Technical Data: IP address, crash reports, performance data

2.3 Media and Content

• Photos and Videos: Images you upload for posts, profile pictures, or mood analysis
• Voice Recordings: Audio messages sent through chat features
• Camera Data: Photos taken directly within the app

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our service
• Process in-app purchases and manage virtual currency (PawCoins)
• Enable social features like posting, commenting, and messaging
• Personalize your experience and provide relevant content
• Analyze usage patterns to improve our service
• Ensure compliance with our Terms of Service and community guidelines
• Respond to customer support requests
• Send important updates about our service

4. User-Generated Content (UGC) and Community Guidelines

4.1 Content Standards

Rovo maintains a safe and welcoming community. The following content is strictly prohibited:

• Adult/Sexual Content: Pornographic, sexually explicit, or suggestive content
• Disturbing Content: Graphic violence, self-harm, or content designed to shock or disturb
• Gambling: Promotion of gambling activities or betting services
• Illegal Substances: Content promoting or facilitating drug use or distribution
• Political Content: Partisan political content or political campaigning
• Discriminatory Content: Content that promotes hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Harassment and Bullying: Content intended to harass, intimidate, or bully other users
• Misinformation: False or misleading information that could cause harm
• Spam: Repetitive, irrelevant, or promotional content

4.2 Content Moderation

We employ multiple methods to maintain content quality:

• User Reporting: Users can report inappropriate content through our reporting system
• Blocking System: Users can block other users to prevent unwanted interactions
• Content Review: Reported content is reviewed by our moderation team
• Automated Detection: We may use automated systems to detect prohibited content
• Account Actions: Violations may result in content removal, account suspension, or permanent ban

5. In-App Purchases and Virtual Currency

Rovo offers in-app purchases for virtual currency called "PawCoins":

• Purchase Processing: Payments are processed through Apple's App Store
• Virtual Currency: PawCoins can be used to create care plans and access premium features
• No Refunds: Virtual currency purchases are generally non-refundable except as required by law
• Account Termination: Virtual currency may be forfeited if your account is terminated for violations
• Transaction Records: We maintain records of all virtual currency transactions

6. Data Sharing and Disclosure

6.1 We Do Not Sell Personal Data

We do not sell, trade, or rent your personal information to third parties.

6.2 Limited Sharing

We may share information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in app operation
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect the rights, property, or safety of Rovo, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection practices

8. Your Rights and Choices

8.1 Access and Control

• Account Settings: Update your profile information and preferences
• Content Management: Edit or delete your posts and comments
• Privacy Controls: Manage who can see your content and contact you
• Data Export: Request a copy of your personal data
• Account Deletion: Delete your account and associated data

8.2 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to Access: Request information about your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing

9. Device Permissions

Rovo requests the following device permissions:

• Camera: To take photos for posts and profile pictures
• Photo Library: To select existing photos for posts and profile pictures
• Microphone: To record voice messages in chat
• Speech Recognition: To process voice input for chat features

You can manage these permissions through your device settings at any time.

10. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• User Content: Retained until you delete it or close your account
• Transaction Records: Retained for legal and accounting purposes
• Technical Data: Retained for service improvement and security purposes
• Deleted Accounts: Most data is deleted within 30 days of account closure

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

12. Children's Privacy

Rovo is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending you an email notification (if applicable)
• Providing an in-app notification

Changes become effective immediately upon posting.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of February 27, 2026.